Your privacy

Last updated: 19 October 2026

Who this notice covers

This notice applies to the Munchbury online store at munchbury.shop. Munchbury is responsible for the customer information used in operating this store. You can use the business contact details below for privacy questions and requests.

Information used by the store

When you place an order or contact us, we use the information you provide, such as your name, email, telephone number, billing and delivery addresses, order details and support messages. Account information is used when you choose to create an account. Hosting and security systems may record technical information such as IP address, browser information and error or access logs.

Why we use it

We process information to accept and fulfil orders, provide delivery updates, handle support and returns, operate accounts, prevent fraud and maintain the website. We rely on the performance of a contract for order services, legal obligations for required records, and legitimate interests for proportionate administration and security. Optional marketing and non-essential tracking require the relevant permission or other lawful basis.

Who receives information

Information necessary for the transaction may be shared with hosting and website service providers, payment services, delivery partners and professional advisers. Information may also be disclosed where required by law. Providers process information under their own responsibilities and the applicable arrangements for the service.

Cookies and optional services

Necessary cookies support sessions, the basket, checkout and account security. Optional analytics and advertising tools can process browsing or conversion information if enabled with the required permission. See our Cookie Policy and the cookie preferences available on this site.

Retention and protection

We retain information for the time needed for the relevant order, account or enquiry and to meet legal, accounting, security and dispute-resolution requirements. When information is no longer required, it should be deleted or anonymised. We use appropriate access controls and technical safeguards, but no online service can promise absolute security.

Transfers outside the UK

Some service providers may process information outside the UK. Where this occurs, the applicable transfer rules and safeguards must be used. Contact us if you need information about the services relevant to your data.

Your rights

Subject to the applicable rules, you can request access, correction, erasure, restriction or portability of your information and object to certain processing. Where processing relies on consent, you can withdraw it. We may need reasonable information to verify your identity. This does not affect the lawfulness of processing carried out before withdrawal.

You can complain to the UK Information Commissioner’s Office at ico.org.uk. Please contact us as well so we can try to resolve your concern.

Marketing and children

You can opt out of marketing through the controls in the message or by contacting us. The store is not intended for children to submit personal data or place orders without appropriate adult involvement.

Contact Munchbury