Munchbury / Customer care

A little help.

Answers to the questions that come up most often.

Last updated: 19 October 2026

What can I shop at Munchbury?

Chocolate, biscuits, savoury snacks, cakes, sweets and sharing boxes. Home and kitchen items have their own separate collection.

Where do you deliver?

We currently deliver within the United Kingdom. We do not offer international delivery.

How much is delivery, and how long does it take?

Free standard shipping is currently available through checkout. Orders are normally prepared in 1–2 business days, with an estimated 2–4 business days in transit unless a different timeframe is displayed. Product-specific information takes priority. See our Shipping Policy.

Where can I check allergens and ingredients?

Read the specific product page and contact us before ordering if details are missing or unclear. Formulations and pack contents can vary. Do not assume that a product is free from an allergen unless that is confirmed for the item you will receive.

How should I store food and cakes?

Follow the product-specific instructions and the label supplied with your order. Shelf life, refrigeration and use-by requirements vary. Please ask before buying if you need clarification.

How do I track an order?

Use Track Your Order with your order number and billing email, or check your dispatch message for carrier tracking where available.

Can I cancel or return an order?

Eligible online purchases have cancellation rights. Exceptions can apply to rapidly perishable food and certain sealed hygiene-sensitive goods after opening. Your rights for faulty, damaged or misdescribed items remain. Read our Returns & Refunds Policy.

Which payment methods can I use?

Use the payment methods displayed at checkout for your order. Prices and totals are in GBP.

How do I contact you?

Call +44 1489 799411 or email support@munchbury.shop. Include your order number where relevant.

Contact Munchbury

Munchbury

9A Shamblehurst Ln S, Hedge End, Southampton SO30 2FN, United Kingdom

+44 1489 799411
support@munchbury.shop